Responsibilities
- Build positive relationships and interact with clients
- Understand core requirements of clients and have a genuine care for their brand(s)
- Keep clients updated at all times with statuses of their projects Conduct pricing according to production value and client budget as per costs allocated for execution
- Organise client servicing activities with clients on a monthly basis
- Be smart and diplomatic with clients at all times Manage client projects whilst understanding the projects’, schedule, scope and budget
- Sharing quotations with clients
- Be able to negotiate the pricing with clients to ensure client requirements are met and quality of productions are not strongly affected
- Work with finance team to ensure payments are on track, or updates given accordingly
- Implement the clients servicing protocols to deliver excellent results
- Create a portfolio of client accounts and monitor the ongoing activities related to them and stay up-to-date with all the projects
- Share standardised documents with clients once projects are confirmed
- Solve client issues before escalations, and if there are foreseeable issues expected, escalate it to management immediately
Requirements
Effective communication skills and English proficiency
Bachelor’s degree in business management/ administration or an industry related field
Minimum 1 year of working experience in similar role
Proficiency in MS Office
Strong analytical and problem-solving skills.
Ability to identify and resolve problems through recommending and implementing creative solutions
Brand Executive
To apply for this position, send us your CV to careers@viralmedia.lk